You will only need to complete the following instructions once.
Above is a Youtube video we made to show you how to print shipping labels from UPS.
Below are step by step instructions that follow the same steps as in the video.
1. Setting up UPS shipping to print to your thermal printer
On the UPS website select "Set Preferences" in the shipping drop down menu.
Scroll down to the "Printing Preferences" section and click the View/Edit button.
Check the "Print label instructions" checkbox and select "On each label".
Do Not Choose Use My UPS Thermal Printer, It Will Not Work On A Mac
Click the update button to save the settings.
2. Print a PDF sample label
Navigate to the label you are wanting to print and click print
A window will open with the label to print in.
If the print dialog does not open press cmd+P or select Print from the File menu at the top of the screen
Chrome Users: Select
at the bottom of the chrome print dialog
(Note: You may need to scroll down)
Once the print dialog is open select your printer.
Select your countries default paper size e.g. A4 or US Letter.
(Note: This is not the size you will be printing the label at.)
Select the PDF Dropdown in the bottom left of the print dialog and choose "Save As PDF..."
Save the PDF and make a note of where you have saved it to as you will need it later.
Please continue to step 3.
3. Setting up your thermal printer for printing from the UPS website
Open the Thermal Utility.
Follow the onscreen steps until you reach the "Choose what applications you are printing from" step and select
"Web Browser (ie Safari, Chrome etc)".
Click the "Next" button.
Select "UPS Website" from the menu.
Click the "Next" button.
A window will open. Drag the PDF file we downloaded earlier onto the window and set the label size to the correct size of your labels.
Drag the image and use the controls at the bottom to correctly position the area you wish to print (the label section) onto the label.
When it is positioned correctly click save to save the extraction settings.
As this printer is now set up specifically for the UPS website we recommend giving it a different name.
You may install the same printer multiple times with different settings and a different name using the Thermal Utility allowing you
to set the extraction up for different websites and applications and simply choose the printer on the print dialog to print with those settings.
Click next when you are happy with the name.
Click Install printer.
The installation will take a few seconds and then the installation complete message will show. The printer is now installed and you
may close the Thermal Utility.
The setup is now complete simply return to the UPS website and print your labels selecting the printer
we just installed.
If you still encounter any issues, please email our Technical Support at